QueenVegas has a contradictory reputation. Many solid resources put them a fairly high rating. While the players are clearly unhappy with many. Moreover, the platform provider, SkillOnNet, is suspected that their games are not entirely random. Although there is no official confirmation of this.
QueenVegas runs on the SkillOnNet platform. The RNG certificate and the license that the casino enjoys belong to SkillOnNet. Given that the RNG was tested by iTechLabs, and the license is issued by MGA, one can believe that accusations of nonrandom software are a mistake.
If you consider the casino itself, then there is nothing remarkable. The design of the site, even if compared with small and poor sites, is terribly primitive. Navigation on the site is convenient, but the sorting of games by the developers is not offered.
In general, the choice of games is even worthy. Products from most famous studios are presented, such as NetEnt, Evolution Gaming, Microgaming, NYX and others. There are games with real dealers, including a series of roulettes combined with slots: Sizzling Hot Roulette, Lucky Lady’s Roulette, Ra Roulette, Dolphin’s Roulette. There are also a decent number of jackpot games, cards, board games and others.
The site is translated into 17 languages, including Russian. There are Russian payment systems and payment in rubles: WebMoney, YandexMoney, QIWI. However, for a Russian player the site will not be so attractive because of the lack of mirrors. The use of VPN is also prohibited. And in one of the complaints at the casino, it turned out that the player was allowed to play through the VPN, and when withdrawing money, this was the reason for the refusal.
Positive feedback from players about the Casino QueenVegas
Of the positive feedback from the players only comments on the wide selection of games. Some also indicate quick payouts and good support for VIP players. Although the conclusion of the majority of casino customers is a completely different opinion.
One of the players noted that he exceeded the maximum allowable rate when wagering the bonus. The casino did not deprive him of bonuses and winnings. This, of course, is good, but it also shows that the casino can depart from its other rules. Another time, it may not be in favor of the player.
Negative feedback from players about the Casino QueenVegas
Most players give very low ratings to this casino. You can identify many problems based on their feedback. The most common problem is false advertising of bonuses. Many complained that after making a deposit, they did not receive the promised bonuses.
A very slow support service is another massive problem. There are also reviews that respond to requests are not operators, and bots, because of which seeking help becomes useless. With support, apparently, the casino is really a big problem. Online chat is often unavailable, and emails respond for a long time. At the same time QueenVegas notes that it is better to send messages in English. So they can respond faster. Although the English answer will have to wait a long time.
Problems with players arise with both deposits and conclusions. When replenishing the account, money can not appear on the balance for a long time. Conclusions do not pass, or the casino requests documents and does not check them. Players also complained that they take a large commission on withdrawal.
It has been repeatedly mentioned that many games are not available, and with an active bonus the number of games is completely limited.
In general, there are a lot of problems, judging by the feedback of the players from QueenVegas. Problems with software, problems with replenishment and conclusions, support, verification of documents, etc. It seems that the players complained about everything that can only be complained about in the online casino.
It is worth noting that the casino almost never comments on the reviews of players. Which is a bad sign. Another drawback is that on our website there is no representative of QueenVegas, accordingly, there will be nobody to consider complaints.
With such a huge amount of negative feedback from the players, only the most risky will choose the QueenVegas casino. This is clearly not the best option for the game, considering all the factors. There are many other casinos at times superior to this casino by level. At the same time there will be the same variety of games or even richer.